Juolia's Transparency Promise: Your Data & Privacy
Hello and Welcome to Juolia!
At Juolia, we believe in beauty that's more than skin deep. It's about trust, transparency, and feeling good inside and out. Just as we are committed to the integrity of our skincare and gadgets, we are deeply committed to protecting your personal information.
This isn't your standard legal document (though it does cover all the necessary legal bases). Think of it as a plain-English promise to you about how we handle your data.
The Short & Sweet Version
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We Only Ask For What We Need: We collect data to get your gorgeous products to you, personalize your experience, and make Juolia better.
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Your Data is Yours: You have control. You can see, update, or delete your information anytime.
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We Never Sell Your Data: We are not in the business of selling your personal information to third parties. Your trust is not for sale.
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We Protect Your Data: We use industry-standard security measures to keep your information safe.
Now, Let's Get Into the Details...
1. What Information Do We Collect and Why?
When you interact with Juolia, we collect a few types of information:
| What We Collect & When | Why We Collect It (Our "Legal Basis") |
|---|---|
| Identity & Contact Details: Your name, shipping/billing address, email, and phone number when you place an order. | To Fulfill Our Contract with You. We absolutely need this to process your payment, ship your products, and send you order updates. |
| Payment Information: Your credit card details are handled directly by our secure payment processors (like Shopify Payments, PayPal). We never see or store your full card details on our servers. | To Fulfill Our Contract with You. This is necessary to complete your purchase. |
| Website Use Information: Your IP address, what pages you visit, what products you view (via cookies and similar technologies). | With Your Consent & Our Legitimate Interest. This helps us understand how you use our site so we can improve it, fix bugs, and analyze trends. |
| Communication History: Any emails, DMs, or messages you send us. | Our Legitimate Interest. We need this to provide you with the best possible customer service and support. |
| Marketing Preferences: Whether you’ve opted in to receive our beautiful emails about new products and tips. | With Your Consent. We only send these if you've explicitly told us you want them. You can unsubscribe at any time. |
2. How We Use Your Information (The Plain English Version)
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To Be Your Personal Shopper: To process your orders, manage returns, and answer your questions.
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To Make Juolia Magical: To analyze trends and see which Devices and gadgets are everyone's favorites, which helps us decide what to develop next.
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To Send You Things You'll Love (Only if you say yes!): If you opt in, we’ll send you emails with skincare tips, new product launches, and exclusive offers tailored to your interests.
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To Keep Things Secure: To protect our website and our community from fraud.
3. Sharing Your Information: We're Picky About Our Partners
We only work with trusted partners who help us run Juolia, and we only share the information absolutely necessary for them to do their jobs. These partners are strictly forbidden from using your data for anything else.
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Shopify: Our e-commerce platform powers our store.
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Shipping Partners: Like USPS, DHL, or FedEx (we need to give them your address to deliver your package!).
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Payment Processors: Like PayPal and Stripe, who handle your payment securely.
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Marketing & Analytics Tools: Like Google Analytics, which helps us understand our website traffic (this data is aggregated and anonymous).
We will never sell, rent, or trade your personal data with any third parties for their marketing purposes.
4. Cookies: The Digital Crumbs
Our website uses "cookies" (small text files) to remember your cart, understand how you browse, and personalize your experience. It’s like the website remembering your preferences.
You can control cookies through your browser settings. Please note that blocking some cookies may affect how our website functions.
5. Your Rights: You're in Control
You have powerful rights over your data:
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Access: You can ask for a copy of the personal data we hold about you.
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Update: You can update your account information through the "My Account" page.
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Delete: You can request we delete your personal data (with certain exceptions for legal or accounting purposes).
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Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of every email.
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Object: You can object to certain types of processing, like direct marketing.
To exercise any of these rights, please contact us at contact@juolia.com.
6. How We Protect Your Data
We take security seriously. We use SSL encryption on our site and adhere to industry best practices to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
7. Changes to This Promise
As Juolia grows and evolves, we may update this Transparency Promise. We will post any changes on this page and, if the changes are significant, we will notify you via email.
8. How to Contact Us
If you have any questions about your privacy, your data, or this policy, we’d love to hear from you. Our dedicated team is here to help.
9. Children's Privacy
Our products and website are intended for adults. We do not knowingly collect any personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately at contact@juolia.com so we can promptly delete it.
Email us at: contact@juolia.com
Write to us at: Juolia Customer Care, California, USA
Last Updated: [24/08/2025]