Money Back

Juolia 14-Day Money-Back Guarantee

At Juolia, we pour a lot of love and care into developing our skincare and beauty gadgets. We are so confident in their quality that we back your first purchase with a 14-Day Money-Back Guarantee.

This guarantee is designed to let you try our products risk-free. Please read the full terms and conditions below to understand how it works.

How to Initiate a Return Under the Guarantee

  1. Contact Us: If you are not satisfied with your purchase, please email us within 14 days of your purchase date at support@juolia.com.

    • Subject Line: Money-Back Guarantee Claim

    • Include: Your full name and order number.

  2. Review Process: Our team will review your claim and respond within 2-3 business days.

  3. Return Authorization: If your claim is approved, we will provide you with a Return Authorization (RA) number and the shipping address for your return.

    • Important: Returns will not be accepted without an RA number.

  4. Ship Your Return: Securely pack the unused product(s) in their original packaging and mail them to the address provided. We recommend using a trackable shipping method.

  5. Receive Your Refund: Once we receive and inspect the returned items, we will process your refund.

Refund Details

  • Deductions: Please note the following fees will apply and will be deducted from your refund total:

    • A 25% administration and restocking fee.

    • The cost of return shipping (to be paid by the customer).

  • Refund Method: The remaining refund amount will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account after we process it.

Terms & Conditions

To be eligible for the Money-Back Guarantee, the following conditions must be met:

  • Eligibility: This guarantee is valid only for your first order on Juolia.com and only once per customer.

  • Timeframe: Your claim must be initiated by email within 14 calendar days of your original purchase date.

  • Product Condition: The product must be unused, unopened, and in its original packaging with all seals intact. Due to hygiene reasons, we cannot accept returns of used skincare products or beauty devices.

  • Proof of Purchase: You must provide a valid order number.

  • Exclusions: The Money-Back Guarantee does not apply to:

    • Any products purchased during a sale period (e.g., Black Friday, Cyber Monday).

    • Any orders where a discount or promotional code was used.

    • Subsequent orders after your first purchase.

This guarantee is a gesture of good faith for first-time customers and is provided in addition to your statutory rights.

Have Questions?

If you have any questions about our Money-Back Guarantee, please contact our customer support team before making a purchase.

Email: support@juolia.com